Reimbursement policy

Your satisfaction is our number one priority. Therefore, You can request a reimbursement or forwarding of the ordered products if it does not arrive in good condition.

No We emit the refund if:

  • Your order does not arrive due to factors that are under your control (For example, If you provide a wrong shipping address)
  • Your order does not come due to exceptional circumstances outside our control (For example, delayed by a natural disaster)

Yeah We issue reimbursement if the order comes in poor condition but it is necessary:

  • Communicate product deficiency within a maximum period of 7 days
  • Send us photographs of the product of the product and packaging (within the period of 7 days) to the mail: comercial@tuluzsolar.com
  • If the packaging is damaged, You have to make it record to the carrier when receiving the product. Otherwise, It will be understood that the damage has occurred a posteriori.
Terms of service

We provide you with services subject to notices, terms and conditions established in this agreement. Besides, You will obey the rules, directices, policies, terms and conditions applicable to these services before using them.We reserve the right to change this site and these terms and conditions at any time.

Before proceeding, Please read this agreement because access, navigation or use of the site indicates that you agree with all the terms and conditions of this agreement.

You will not be able to load, distribute or publish any way through this site any content, information or other material that (a) Include some error, virus, worms, traps, Trojan horses or other harmful code or properties; (b) Be slanderous, threatening, defamatory, obscene, indecent, pornographic, discriminatory or that may lead to some civil or criminal responsibility under the laws of the European Union or the laws of any other country that may be applicable; o (c) Viola or infringes copyright, patents, commercial brands, Service brands, commercial secrets or other property rights of any person. tuluzsolar.com You can provide you with an account identification and a password so you can access and use certain parts of this site. Every time you use a password or identification, It is considered that you are authorized to access and use the site consistent with the terms and conditions of this agreement, ytuluzsolar.com You have no obligation to investigate the origin of such access or use of the site.

By accepting these conditions of use through the use of the site, You certify that you have 18 years of age or more. If you are from 18 years of age, Please use this site only under the supervision of a legal father or guardian. Subject to the terms and conditions of this agreement, This is granted a limited license, revocable, non -transferable and not exclusive to access and use the site showing it in its Internet browser only in order to make purchases and not for any commercial use or use in the name of a third party, except in cases wheretuluzsolar.com allow it explicitly in advance. Any violation of this agreement will result in the immediate revocation of the license granted in this paragraph without prior notice.

Unless our company explicitly allows beforehand, All materials, including images, text, Illustrations, Designs, icons, Photographs, programs, Clips or music downloads, video clips and written and other materials that are part of this site (collectively, los “CONTENTS”) They are intended only for personal and non -commercial use.You cannot make any commercial use of any of the information provided in theplace or make any use ofplace for the benefit of another business. We reserve the right to reject the service, Cancel accounts and/or cancel orders to your discretion, including, Without limitation, If we believe that customer behavior violates applicable laws or is detrimental to our interests. You cannot reproduce, distribute, show, sell, lease, transmit, Create derived works, translate, modify, perform reverse engineering, Desensamblar, decompile or exploit in any other way thisplace or any part of the same, unless our company expressly allows it in writing.

You will be solely responsible for all access and use of this site by anyone who uses the password and identification that was originally assigned, regardless of the fact that such access and use of this site is really authorized by you, including, Without limitation, All communications and transmissions and all obligations (including, Without limitation, financial obligations) in which it is incurred through said access or use.You are solely responsible for protecting the security and confidentiality of the password and the identification that has been assigned. You must immediately notifytuluzsolar.com of any unauthorized use of your password or identification or any other violation or threat of safety violation of this site.

Shipping policy

The shipping period is approximately 5 business days from the processing of the same. For orders below € 1500, the cost will be calculated on the payment screen depending on the weight. In orders greater than € 1500, shipping is free.